Terms of service

SWABY: Terms of Service

Last updated: August 9, 2025
Welcome to SWABY. These Terms of Service apply to the website, product purchases, and any interactions with SWABY Chicago. By accessing the website or purchasing products, you agree to these terms.

1. User agreement
  • Acceptance of Terms: Using the SWABY website or purchasing products means agreement to these Terms of Service.
  • Eligibility: Purchases from SWABY require a minimum age of 18.
  • User Accounts: Accurate and complete information must be provided when creating an account. Account credentials must be kept secure.
2. Order process and product information
  • Order Placement: Completing the online checkout process does not guarantee order acceptance.
  • Order Confirmation: An email confirmation will be sent when the order is processed.
  • Order Acceptance: Order acceptance occurs when payment is processed and product dispatch is confirmed.
  • Right to Decline Orders: SWABY can decline an order for any reason, including legal and regulatory reasons.
  • Product Information: The website strives to provide accurate product descriptions, offers, and pricing.
  • Discrepancies: Unavailable items will be communicated, and a full refund will be issued for those items.
  • Accuracy of Billing and Account Information:Accurate and complete billing and account information must be provided for all purchases, with prompt updates for any changes.
3. Shipping and delivery
  • Delivery to Specified Address: Deliveries will be made to the address in the order summary.
  • Delivery Verification: Upon delivery, verify the contents and report any issues without delay.
  • Refusal of Damaged Parcels: You may refuse a parcel if it's visibly damaged.
  • Delivery Regions: SWABY delivers to the countries or territories specified on the website.
4. Payment terms
  • Accepted Payment Methods: SWABY accepts the payment methods specified on the website.
  • Billing and Security Measures: Payment terms clarify accepted payment methods, billing procedures, and security measures, according to BrandsGateway.
  • Failed Payments: SWABY is not obligated to fulfill the order if payments fail or are refused. Any associated costs are the user's responsibility.
  • Retention of Product Ownership: Products remain SWABY‘s property until full payment is received.
5. Return and refund policy
  • Returns and Refunds: The return and refund policy is detailed separately on the website, outlining conditions, timeframes, and eligibility for returns and exchanges.
  • Ineligibility for Returns/Exchanges: Scenarios that make an item ineligible for return or exchange will be clearly stated.
  • Final Sale Items: Some items may be marked as "final sale," making them ineligible for return or exchange.
  • Defective or Damaged Items: Damaged or defective items may be returned or exchanged at any time.
6. Intellectual property
  • Ownership of Content: All content on the SWABY website, including designs, logos, images, and branding, is protected by intellectual property laws and is owned by SWABY or its licensors.
  • Prohibition on Unauthorized Use: Unauthorized use of SWABY‘s intellectual property is strictly prohibited.
  • Artwork and Design Protection: Specific artwork and designs may be protected by copyright and design patents.
  • Copyright Infringement: SWABY may pursue legal action and remedies for copyright infringement.
7. Privacy and data protection
  • Privacy Policy: The privacy policy on the website describes how customer data is collected, used, and protected.
  • Data Security Measures: SWABY uses security measures to protect customer data, including encryption, access controls, and security audits.
  • Customer Rights: Customers have rights regarding their data, such as access, rectification, updates, restrictions on processing, or deletion of personal information.
  • Compliance with Regulations: SWABY complies with data protection laws, including GDPR and CCPA.
8. Limitation of liability
  • Disclaimer for Limitation of Liability: SWABY’s liability for shipping delays, minor product variations, or other issues is limited as described in this section.
  • Risk Allocation: Ecommerce agreements define risk allocation and intellectual property ownership.
9. Governing law and dispute resolution
  • Governing Law: These Terms of Service are governed by the laws of the State of Illinois, United States.
  • Dispute Resolution: Disputes arising from these Terms of Service will be resolved through negotiation, mediation, or arbitration or small claims court if necessary.
  • Arbitration Clause: SWABY may include an arbitration clause, requiring disputes to be resolved through arbitration.
  • Online Dispute Resolution (ODR): SWABY may use Online Dispute Resolution platforms for resolving conflicts.
10. Miscellaneous
  • Changes to Terms: SWABY can amend these Terms of Service at any time.
  • Contact Information: Contact SWABY with any questions or concerns regarding these Terms of Service.