Shipping policy

Effective Date: September 2025

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Fulfillment & Processing

Ready-to-Ship Items: Orders ship within 4 business days Custom & Fitted Items: Production begins once we receive:

• Your measurements
• Final design approval
• Payment in full
• Confirmed delivery or pickup date

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Shipping Options

Domestic (US)

Economy Shipping: $15 | 5-8 business days Available via USPS, UPS, or FedEx

International

Discounted Rates: Calculated at checkout Available via DHL and USPS Customer responsible for customs and duties

Local Pickup

Chicago Atelier: Complimentary 2221 W North Ave, Chicago By appointment only

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Order Tracking

Once your order ships, you'll receive:

• Email confirmation with tracking number
• Direct tracking access through our website

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Important Notes

• Address changes must be made before shipping
• Orders ship business days only (excludes weekends/holidays)
• All garments are professionally pressed and include care instructions

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Questions? Contact us at shernettswaby@gmail.com or (773) 799-8887